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Forum Discussion
A6210 Network Adapter name changed after Windows 10 Anniversary Update - Genie App wont open
After installing the Windows 10 Anniversary Update, the Genie App will not open. Device manager shows that the name of the adapter has been changed to "801.11ac Wireless LAN Card". Tried several thin...
Hi Windows_10_User,
Can you disable antivirus or firewall of your computer and uninstall/reinstall the driver.
JamesGL
Community Team
I have the same problem, but not have not installed the anniversary update yet. This occurred after Netgear sent a message tonight asking me if I wanted to install the 1.0.0.35 driver update. I am on Windows10 build: 10.0.14393
I've spent 2 hours dorking with this when I really needed to be in bed to be at the office early for a meeting.
The new driver does not recognize the adapter and I can no longer access the 5.4 MGHZ band on my router nor can I access the Genie configuration software.
I also see the funny name change happening in the device manager as I try to set this up, it changes from the Netgear name to a genereric 802.11 network adapter. and even after going into properties and forcing the "MaxUSB Speed" to be USB 3.0, it still does not recognize the adapter's higher speed, nor the genie software.
So I uninstalled the new driver, went back to install the oldest driver I could find that supported Win 10 (1.0.0.32) and that still does not work.
I am seriously unhappy that I've had use of this device for less than a year and is rendered useless by a simple driver upgrade. And I can no longer access my High speed internet band on my dual band router.
My Contact info is:
Alice Steinke
aasteinke@gmail.com
602-741-0406
I certainly hope that you can assist as you indicated on the forum
