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Forum Discussion
Windows_10_User
Aug 12, 2016Follower
A6210 Network Adapter name changed after Windows 10 Anniversary Update - Genie App wont open
After installing the Windows 10 Anniversary Update, the Genie App will not open. Device manager shows that the name of the adapter has been changed to "801.11ac Wireless LAN Card". Tried several thin...
Windows10_user
Oct 13, 2016Initiate
I have a similar problem :
I have had the adapter for almost a year without problems, then recently after installing a recent Windows 10 Update, I noticed that the Genie App will not open.
Device manager shows that the name of the adapter has been changed to "801.11ac Wireless LAN Card".
Tried several things:
(1) reinstalling the software,
(2) updating and deleting the software driver,
(3) manually assigning the driver.
In every case, I can see the installation software assigning the correct name (i.e., NETGEAR A6210 WiFi USB3.0 Adapter) to the adapater, and then Windows 10 seems to instantly change it back to the above reference.
This seems to cause the Genie software to not recognize or find the adapter, and thereby it doesn't open or fully run.
By default, Windows 10 Device Manager now assigns a Media Tek driver - "801.11ac Wireless LAN Card".
I am still able to connect to the 2.4GHz using the windows wifi app but Genie app will not recognize the adapter. I am unable to use the 5.0 Mhz networks. I have installed Netgear Genie 2.4.32 but still can't conncet to 5GHz.
I've tried disabling the Windows 10 Advanced Systems hardware settings to prevent windows from auto assigning a default, and withtthe Antivirus off but still to no avail.
In all cases, I've made sure the usb adapter is NOT plugged in when removing and installing the software.
THIS ONLY OCCURED AFTER THE WINDOWS 10 UPDATE.
- dad_de_oOct 16, 2016Aspirant
I have the same exact issue as described by Windows10_ user above. The device worked fine until the windows 10 upadate. I am using the same anti-virus software as when I loaded the drivers and software the first time when running windows 7 pro and no issues then.
- JamesGLOct 19, 2016NETGEAR Employee Retired
Hi All,
Please PM me your contact info so that I can endorse you to support team.
JamesGL
Community Team
- LLWJRNov 01, 2016Aspirant
Same issue with A6210 but not sure exactly when it occurred. I haven't been using device but found this issue during a system check. Now using Nighthawk X8 R8500 AC5300. Nonetheless, would like to fix issue. Not being able to open Genie for this device is very annoying as I prefer to know what is working and what is not working on my system and to fix what is not working. Thanks.