NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
A6210 not being detected and no led light
Hello! I have a problem with my wifi adapter and id like a solution, basically when i had my netgear upgrade my thing didnt work anymore it was not detected, i tried it on my brothers computer and it...
I did try it, and it didnt work in his computer also.
but i already have the solution, seems like it doesnt work om the newest windows 10 update so i u installed that newest update and i did go back to the older versions of windows 10 and it works perfect.
I bought this today as it got good reviews on Amazon. I plugged it in and got the same message as a lot of people onhere, 'Not detected' when the software asks you to plug in the adapter.
I spoke to live chat and they said reverty back to the previous version iof windows before the anniversary update. I can't as its over 10 days since i updated.
They basically said to me, our developers are working on a fix. So in short I have a new £25 brick / doorstop until a fix is worked out. Surely between Microsoft and Netgear this can be worked out. How long do I have to wait for a software fix or do i just send it back for a refund and buy another make of adapter that works as promised.
Same thing happened to me and on the advice of support I threw away an older model because they said it no longer was working ... so I spent good money on a new one that does not work and trashed a perfectly good one... thanks netgear for wasting my time and money!
As far as the roll back option goes if Netgear had said this in the begining I could have saved hours upon hours of time and money, but now it is past 10 days and too late!
What gets me is that this HAS BEEN ONGOING for about (?) a month yet it seems NO ANSWER is in sight! Come on Netgear, WHAT GIVES??? The very least you could do is say "we're working on it"! I've seen roll back on Win 10 update (which is VERY stupid as the updates usually contain security patches), I've seen nothing I tried works, I've seen rolled back to an earlier version of Netgear Genie, ALL to no avail!
I've even tried to contact Netgear via email about it and asked for resolution to no avail! I'm still waiting for ANY type of response!! I've stated that the forums are showing some less then "happy" customers and told them that this is NOT good for business!
Please see my long post more towards the top of this forum, where I tried, evidently in vain, to help out the moderators/ programers with this problem!
One thing to try is this:
After my last botched install and hitting the cancel button, ironically the blue light on the A6210 came on on my A6210 and I had internet access! Maybe try cancelling the install after it stalls with Device not found, unplug the adapter, replugging in the adapter and see if Win 10 picks it up and assigns the driver! If it does and shows the MediaTek driver you're off to the races!!
After the A6210 started working, I went to Device Manager and under Network Adapters it showed 802.11acWireless LAN card! Now for the strange part?
Under Properties for the card it showed Driver Provider MediaTek, driver date 4/21/15, driver version 5.1.22.0 which long story short, IS the same one IF you could get it when Netgear Genie installs.
My adapter IS working and the ONLY missing thing is "GENIE"! The ONLY thing I'm missing is the Genie program.