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A6210 not being detected and no led light
Hello! I have a problem with my wifi adapter and id like a solution, basically when i had my netgear upgrade my thing didnt work anymore it was not detected, i tried it on my brothers computer and it...
I did try it, and it didnt work in his computer also.
but i already have the solution, seems like it doesnt work om the newest windows 10 update so i u installed that newest update and i did go back to the older versions of windows 10 and it works perfect.
It looks like it's you and I STILL doing the Netgears job! I, like you, do not mind helping others out BUT like I and I believe you also stated; "Where are the REPRESENTATIVES of Netgear"?? :smileymad:
I can NOT believe NO ONE from Netgear monitors these forums! What the hey, over!!
Well unfortunately I'm still having issues. I have contacted Netgear support to see what they can do. Sometimes on start up it connects other times adapter cant be detected and other times it was connected until the computer starts and then disconnects and then cant be found. After several start ups, driver reloads, it eventually starts.The Genie though has never succesfully found the Adapter.. When it is working it seems awesome, great range and speed. Just evey time you turn the computer on it takes an hour to get it working.
I will keep you posted on Netgars feedback.
By the way I downloaded latest driver from Netgear site and reloaded after uninstall, I changed power managment for USB root hub, still having issues
Cheers
Pete
Just out of dumb curiousity are you having trouble with both computers or just one?? I think, if I remember correctly it was two, yours and your sons(?) initially. If his works and yours doesn't try your adapter on his. It is not out of the realm of possibility that your adapter could be defective hence the on again off again or I think you would have tried different USB ports! Could be a bad port or contact in the port. I know mine came with an extension cable, try using it WITHOUT the extension!! The cable could be at fault!! I'm sorry to say I'm grasping at straws here and running out of ideas other than to go back and redo koidaves step by step install.
I'm glad someone FINALLY got some help from support!! Genie, even on mine, since the Anniversary update NEVER worked from the download page driver update. That is why to get it to work one had to do the stand-alone Genie download, even now it doesn't show the A6210 adapter!
At this point of the game, I'd give Netgear support the benefit of the doubt for a bit. If all else fails I think I'd do a COMPLETE uninstall of their program, DELETING ALL references of Netgear, do a search on Netgear to make doublely sure there isn't some Netgear file/ folder still there on your computer and do a complete virgin install following koidaves advice.
I don't know how familiar you are dealing with the registry so I won't go there as you could REALLY mess things up there!
I'd keep an eye on the Device Manager/ Network Adapter tab also. On mine it shows 802.11ac Wireless LAN CARD. When it dies or can't locate the adapter from boot on your computer, see what if anything is showing up for the Network adapter. That "SHOULD" tell you if Win is seeing your adapter or not.
All I can say is good luck! I wish I had some other tips or tricks for you to try but my well ran dry and I'm stymied. Sorry!
Hi Glenn,
I have a second computer running Windows 7 that I have twice plugged the adapter in and it has instantly connected.
I have tried all possible 8 USB ports, and all with and without the extension cable/docking station. (Which I think is quite a good idea.)
Netgear support is currently asking all the questions in establishing issue, so will keep you posted.
As much as I would like to delete all references to Netgear in registry files I also have a Netgear Modem /Router which I would like to keep at this stage till NBN connected.And, yes not that confident to muck around too much in registry files. (I dabble)
I have done a full Uninstall which seemed to be succesful. And reinstalls from Disc, Online and also a downloaded version for Netgear website onto a Flash drive.
Yes, mine also shows the 802.11ac Wireless LAN CARD when the Adapter is not working, and cant find the adapter software when you try and update the driver. So I turn off the computer and after a couple of on/offs it works.
I have put all my hammers in a locked tool box for short term protection.... haha
All I can say is "I'm out of suggestions"! Good luck and keep the toolbox locked! LOL! I did see koidave replied back to you about the Win updates and that one of the latest did have some fixes for WiFi issues and he also had problems with the cable being, as he called it, dodgy! After hearing that and with all the problems you've been having I think the cable should be put in the toolbox with the hammer NEVER to be used again unless it is really needed!
In your reply back to koidave I saw that you're running Norton software. I too am running their software, Norton Security Suite to be exact. I don't remember if I disabled it or not when installing the Netgear software but I do know that it (NSS) is FULLY functional at present and is not causing me any problems with the adapter! Call me cheap but I get it for free via Comcast cable, phone and internet.
As a side note for both you and koidave. Would you believe they had the AUDACITY to send me a survey asking how I liked Netgear?? They asked if i'd be interested in some other product and I said NO. If the answer was no they asked for a brief explanation as to why.
I STATED "LOUSY" AFTER PURCHASE SUPPORT!!! Lets see how they like that one!! LOL!
Also I saw on either ZDnet or Cnet that there was a big todo over one their router(s). I don't recall as my router is from ComCast so it didn't really stick with me. I don't recall if it was over security issues or working issues.
Today was Win 10 update, actually yesterday, but there is/ was according to ZDNet a big patch about some computers not being able to connect to the internet!
Good luck, hopefully you'll get it working first time, every time!!
Hi pdtommy,
I have just recently installed another one of these on my friends pc (I know, a glutton for punishment, but they are quick once they work), and it would not work at all. The window 10 PC couldn't or wouldn't see it. In the end it was simple. The cable thagt came with it was dodgy. I removed the extension cable, removed all the netgear software, reinstalled, plugeed in and voila, it worked firsat time and has been fine ever since.
You could also make sure that you have all the updates installed for windows 10 as the latest one fixed a few wifi issues, I know this as I spent 6 hours at my dad's house fixing his virgin super hub 2 after virgin told me about the Windows 10 issue.
I have actually ordered one for my son's new PC that we have bought him for Christmas, so that a Christmas day to look forward too.
I hope this helps. if not let me know and Ill dig deep to think of something else.
Thanks again.
Hi Koidave,
Its funny as the other night, after uninstalling and reinstalling I got it working. After a couple of power on and offs it still worked, I thought you ripper. Sadly last night it didnt work(Adapter not found).
I will check Windows 10 Updates are up to date. We are running Nortons protection so I turned their Firewall off as well. Hopefully the "Good" people at Netgear will resolve my issue soon. Other wise the toolbox will be unlocked and that little adapter will live no more.