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Ilovegamimg's avatar
Ilovegamimg
Aspirant
Oct 09, 2016
Solved

A6210 not being detected and no led light

Hello! I have a problem with my wifi adapter and id like a solution, basically when i had my netgear upgrade my thing didnt work anymore it was not detected, i tried it on my brothers computer and it...
Troubleshooting
  • Ilovegamimg's avatar
    Ilovegamimg
    Oct 18, 2016

    I did try it, and it didnt work in his computer also.

    but i already have the solution, seems like it doesnt work om the newest windows 10 update so i u installed that newest update and i did go back to the older versions of windows 10 and it works perfect. 

Glenn1951's avatar
Glenn1951
Apprentice
Dec 24, 2016

This transpired this morning 12/24/16 at about 6:30 AM so I doubt very seriously there is a fix! If GOD was doing it maybe, one of their programers would have to de-compile their install program and would need the engineers approval to change anything. Since the Christmas Holidays are upon us I doubt there will be anything for at the very least a week or two. Okay, here comes your reading material!! I removed the case #'! Enjoy!

Chat Transcript - Case # 27

Hi Glenn ,

Below is your recent chat transcript with NETGEAR Support.
Please keep it for your future reference.


Case #:

 

Chat Started: Saturday, December 24, 2016, 19:42:05 (+0530)

Chat Origin: EN – RBU Chat Queue (CSS)

Agent Padmapriya G

( 19s ) Padmapriya G: Hi . Thank you for choosing NETGEAR.
( 33s ) Padmapriya G: My name is Padma (Expert ID:1589) . How may I assist you today?
( 40s ) Glenn Brodt Sr.: Star
Glenn1951
Posts: 17
Registered: ‎2016-10-25
Re: A6210 not being detected and no led light
Options

‎2016-12-23 06:30 AM

You'll have to forgive me as I'm not 100% sure but I think the computer I'm responding to you on was a Win 7 that was upgraded to Win 10! I think Netgear is blowing smoke up your butt!! Not to mention that just about everyone that had problems had Win 10 and the A6210 stopped working AFTER the Win 10 Anniversary update! Seems you have a more direct contact with them so PLEASE ask them why the following occurs! They wish to push it off on MS and I DO NOT BELIEVE IT'S MS's problem!

If you talk to them again ask them why the following occurs:

I firmly believe I have the solution to this nightmare and it IS NOT a Win 10 problem. To me, I'd go to court to aver it, the problem lies in their, Netgears, program and is a very simple matter of changing the line to read from a 9050 to 9053 OR make it check for either/ both 9050 or 9053 and install the CORRECT program???

If I do a file explorer I find the NetGear file/ folder under Programs Files(86) and see the installed program, numerous files so I "assume" it loaded the program but couldn't find the device. In it, it shows [RT3070] DeviceID_1=USB\VID_0846&PID_9053


I then went and found/ opened the NetGearInstallLog.txt

Scrolling through it I keep seeing this in the install log report;

RetrieveHWID(): USB\VID_0846&PID_9050 hardware information is not retrieved.
RetrieveHWID() finished.
Device not found.
CheckDeviceExist() finished
RemoveInfFiles(): started. szParam=USB\VID_0846&PID_9050
Install completed successfully at 10-25-2016 15:00:39.

To me it appears their asinine install programs DOES NOT know what it's looking for! Like I said, I'm 98% sure this machine was upgraded from Win 7 To 10 and I have it working using koidaves step by step fix!! Why does it seem this SNAFU only occurs AFTER the Win 10 Anniversary Update???

Sorry but I think/ FIRMLY BELIEVE THEY'RE BLOWING SMOKE UP YOUR BUTT! NOT TO MENTION they SHOULD have been on this WAY, WAY, WAY earlier than this!

TO ME THIS IS NOT A WINDOWS PROBLEM, NETGEAR IS TO FREAKING LAZY TO FIND THE PROBLEM WITH THEIR INSTALL PROGRAM!! Sorry for shouting at you but it pisses me off that they now lay the problem on MS's doorstep and wash their hands of it yet AGAIN! Believe me I'm NO super duper MS Windows Butt Kisser, in fact on either ZDNet or Cnet my moniker is "Disgruntled MS user"! So I'm NOT sleeping with them and get 0(ZERO) compensation/ rewards from them for sticking up for them! NETGEAR blew it and passing the buck! Ask them for me how soon the supposed fix?? When the come out with a A6220??

I went and checked the install log AGAIN, this morning, in the ProgramData/NETGEAR/NetgearInstallLog.txt and it states it's looking for a ***9050 device yet under Program Files(X86)/NETGEAR/A6210/NetgearSwitchUSB.ini It's (A6210) being reported as a DeviceID_1=USB\VID_0846&PID_9053

It further states in the install log that since it CAN NOT find device equals ***9050 "Install STOPS and files removed!!!

How in the name of God and all that is Holy does this become a MS Win 10 problem????

If you have a more expediant way to contact these twits forward the above info and maybe they can fix their install programs in under 10 minutes with a programer that's worth their salt!! Win 10 problem my BUTT! "IF" their program CAN find the device the install SHOULD CONTINUE!

Sorry if I seem a little peeved but I really, really hate it when the buck gets passed when it IMHO should have stopped in THEIR LAP! If you contact them again PLEASE forward/ pass along this reply! I'd love to see them pooh pooh/ respond to "FACTS"!

IMHO THEY CAN NOT BLAME MS FOR THIS! If you contact them again, however your conversing with them, pass along the above FACTS!
( 53s ) Padmapriya G: Hello Glenn!
( 1m 6s ) Padmapriya G: Please give me a minute here to read your notes.
( 2m 50s ) Glenn Brodt Sr.: Myself and another person have been helping people on the community page as it seems Netgear isn't doing mush to provide assistance!
( 4m 49s ) Padmapriya G: Glenn, we are really sorry to hear about this!
( 6m 6s ) Glenn Brodt Sr.: I finally got it working by trial and error! The other person koidave provided a step by step to get the WiFi adapter working when the install program took a dump! The install PROGRAM, IMHO "IS the problem!
( 6m 43s ) Padmapriya G: Glenn, I can really understand that the Genie application is showing an inappropriate information, while the adapter is working fine.
( 8m 0s ) Padmapriya G: I will go ahead and escalate this case to our next level of technical Support department for advanced trouble shooting steps to resolve this bug, if you want me to do that.
( 8m 20s ) Glenn Brodt Sr.: Yes BUT if one doesn't follow koidaves step by step way to GET IT TO WORK it will KEEP FAILING ON THE INSTALL!
( 10m 1s ) Glenn Brodt Sr.: Yes PLEASE escalate it as there are people out there STILL STRUGGLING TO GET THE ADAPTER TO WORK! Please go into the Community and see how many are having problems!
( 10m 11s ) Padmapriya G: I can really understand it! Sure, from my end I will now escalate this case.
( 10m 23s ) Padmapriya G: Would there be anything else I can help you?
( 12m 30s ) Glenn Brodt Sr.: I'm "NO Programmer" but it appears that changing it to look for either the 9050 OR the 9053 should make the install program work for either one, the A6200 or the A6210!
( 13m 35s ) Glenn Brodt Sr.: No that's it but again I strongly suggest someone start to monitor the Netgear Community to see whats happening!
( 13m 48s ) Padmapriya G: Okay, Glenn. We are really sorry for the inconvenience.
( 14m 10s ) Padmapriya G: I will surely let our Engineering team to know about this.
( 14m 21s ) Padmapriya G: Again, thanks for choosing Netgear!
( 14m 37s ) Padmapriya G: Have a great Christmas and a New year!
( 16m 4s ) Glenn Brodt Sr.: Like I said, another gent and myself have helped several people get it working. He and I DID get ours fully functional. Others are still having a rough go of it!
( 16m 20s ) Padmapriya G: That's great to know and so nice of you for providing us your feedback. We will surely escalate this case to our next level of Technical Support team and they will work on a fix for this issue.
( 17m 5s ) Glenn Brodt Sr.: Thanks and a very Merry Christmas and a Happy New Year to you!!
( 17m 9s ) Padmapriya G: Thank you, Glenn.
( 17m 16s ) Glenn Brodt Sr.: Bye!
( 17m 22s ) Padmapriya G: Again, thanks for choosing Netgear!

 



Thank you for choosing NETGEAR.

Glenn1951's avatar
Glenn1951
Apprentice
Dec 25, 2016

Koidave and pdtommy:

 

I didn't see this yesterday as I was off the puter BUT Netgear sent me a email stating that I guess I just signed up/ got tagged as a "beta tester"! From the email:

 

"We have been given a copy of a beta driver by our Engineers that might possibly fix the issue that you are experiencing. However, I will need your agreement first of the terms that they imply before I send you a copy to test it.

 

"You know "DON'T give it out, DON't reverse engineer it" , yada, yada, yada"!! So I can't send/ give either of you a copy. Sorry!

 

I filled out the required NON disclosure form today so I'll have to wait till Monday or Tuesday to try their fix! I wonder, did they have a fix in the works before my conversation with them or did they take my findings and make the fix from it??? Hmmm.:smileysurprised::smileywink::smileylol: