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Brocadious's avatar
Brocadious
Follower
May 29, 2016

A6210 not connecting to 5ghz anymore

I've been using my A6210 for the past year or so and it has worked primarly without error. However, as of yesterday (after I installed the latest windows 10 update) the device and the genie application refuses to connect to my 5ghz wifi. It works with my slower 2.4ghz without a problem but when I try to connect back to my 5ghz it takes my password and processes it but nothing happens. I have restarted my computer 5+ times and reinstalled the genie drivers twice. It sucks not to be able to use my 5Ghz as this is the only reason I purchased this thing in the first place. 

Here's a system dump.

 

---System Information---

Host Name: ADAM-HP
OS Name: Microsoft Windows 10 Home
OS Version: 10.0.10586 N/A Build 10586
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: [redacted]
Registered Organization: Hewlett-Packard
Original Install Date: 3/30/2016, 5:32:19 AM
System Boot Time: 5/28/2016, 6:50:14 PM
System Manufacturer: Hewlett-Packard
System Model: HP ENVY 17 Notebook PC
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~2500 Mhz
BIOS Version: Insyde F.03, 5/6/2014
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 16,314 MB
Available Physical Memory: 8,577 MB
Virtual Memory: Max Size: 18,746 MB
Virtual Memory: Available: 10,479 MB
Virtual Memory: In Use: 8,267 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\MicrosoftAccount
Hotfix(s): 5 Hotfix(s) Installed.
[01]: KB3140741
[02]: KB3140768
[03]: KB3142588
[04]: KB3163207
[05]: KB3156421
Network Card(s): 4 NIC(s) Installed.
[01]: TAP-Windows Adapter V9
Connection Name: Ethernet 2
Status: Media disconnected
[02]: Realtek PCIe GBE Family Controller
Connection Name: Ethernet
Status: Media disconnected
[03]: Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
Connection Name: Wi-Fi
Status: Hardware not present
[04]: NETGEAR A6210 WiFi USB3.0 Adapter
Connection Name: Wi-Fi 3
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
IP address(es)
[01]: 10.0.1.4
[02]: fe80::b52b:6418:fb57:f71a
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
---System Network Information---

Windows IP Configuration

Host Name . . . . . . . . . . . . : Adam-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : [redacted]
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-D9-75-F9-E0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NETGEAR A6210 WiFi USB3.0 Adapter
Physical Address. . . . . . . . . : 6C-B0-CE-15-93-F1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b52b:6418:fb57:f71a%6(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, May 29, 2016 1:05:05 PM
Lease Expires . . . . . . . . . . : Monday, May 30, 2016 1:05:03 PM
Default Gateway . . . . . . . . . : 10.0.1.1
DHCP Server . . . . . . . . . . . : 10.0.1.1
DHCPv6 IAID . . . . . . . . . . . : 107786446
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-98-47-C9-6C-C2-17-6E-28-E5
DNS Servers . . . . . . . . . . . : 10.0.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{7BC4C199-C4EC-40D6-8CB5-0D79D0B7C155}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:3cc4:501:f5ff:fefb(Preferred)
Link-local IPv6 Address . . . . . : fe80::3cc4:501:f5ff:fefb%8(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 603979776
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-98-47-C9-6C-C2-17-6E-28-E5
NetBIOS over Tcpip. . . . . . . . : Disabled

 

2 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired

    Hi Brocadious,

     

    Did you use the latest driver of A6210 for Windows 10. Please check our support site.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired

    Hi Brocadious,

     

    Please provide us an update if you need further assistance with your case.