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Stomlin11's avatar
Stomlin11
Aspirant
Mar 31, 2020

A7000 Can't Connect WiFi

Hello all,

 

I am currently having trouble connecting to a new router I installed. I had the stock Fios Gateway Router that came with my Fios internet and was successfully using the A7000 WiFi adapter. Today I upgraded my router (still a Verizion router just newer) and my A7000 will not connect to the WiFi. I have tried uninstalling the drivers, updating the drivers with no luck. I was able to connect my older A6100 adapter and that immediately works. With that being said it sounds like the issue is narrowed down to the A7000, does anyone have any suggestions on a fix?

6 Replies

  • Stomlin11's avatar
    Stomlin11
    Aspirant
    Apr 01, 2020

    Also would like to add that I'm using Windows 10, and with the A7000 I am able to connect to my phones hotspot, it is specifically my routers WiFi it cannot connect to.

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Apr 01, 2020
      Stomlin11 wrote:

      ...with the A7000 I am able to connect to my phones hotspot, it is specifically my routers WiFi it cannot connect to.

      Kind of suggests that it is the router's wifi that is the issue.

       

      Not knowing what that is, it is anybody's guess.

       

       

      • Stomlin11's avatar
        Stomlin11
        Aspirant
        Apr 01, 2020
        Thank for your reply. Yeah im not sure what to think, every device in my home can connect to the new router except for the A7000 adapter and my work laptop. The new router is the g3100 from Verizon (WiFi 6) it is supposed to be backwards compatible and is on all other devices with the exception of my A7000 and work laptop.