A7000 Genie application does nothing, cannot connect

This is VERY annoying. When I typed the model into the search box, it doesn’t even show up! Today I purchased the nighthawk AC1900 wifi USB adapter, model No. A7000. I put the disk in, went through the set up, and I made sure to do the check for updates, it said there was, so I installed it. I then went through the setup process. After it setup, I put the adapter on the desktop dock and plugged it in. Everything seemed fine. I went to my desktop and saw a new application: “NETGEAR A7000 Genie”. The instruction paper told me to open it, so I did. I sat there for 5 minutes before I realized it wasn’t doing anything. I tried and tried, still nothing. I decided it wasn’t working, so I tried connecting it with WPS. I held the button on the adapter for 2 seconds, then pressed the wps button on the router. I go back to the computer, absolutely nothing. I opened the file location of the genie app and I pressed the app named “ReStart” because that’s what it was trying to open. I then pressed the app “A7000” thinking it might do something. Absolutely nothing. I restarted my computer and tried to open the app again, nothing. I can’t find anything on this product and I can’t find any person to talk to on the website, so I decided to post on the forum. I’m sorry to be annoying, but this is very frustrating because I paid 55$ for this adapter, went through the entire setup process, and now I can’t connect it to the internet. I hope someone on here can help, otherwise I’m going to return it to the store.