Forum Discussion

Aspirant

Apr 29, 2018

A7000/Nighthawk AC1900 doesn't recognize macOS 10.12.4

I tried the 1.0.0.8 and 1.0.0.9 drivers, but after restart, mac doesnt recongize the A7000. No lights on, and no 'genie' app that is supposed to launch. Nothing happens.

Firmware

Troubleshooting

JamesGL

NETGEAR Employee Retired

May 01, 2018

Hi meoweth,

Please try this KB.

https://kb.netgear.com/000055954/Why-is-my-A7000-not-detected-in-MacOS-Sierra-or-High-Sierra

meoweth

Aspirant

May 01, 2018

The installation seems to work successfully, but its not detected after restart. This seems to be a common issue based on the Amazon reviews for this product: https://www.amazon.com/Netgear-Nighthawk-AC1900-Adapter-A7000-10000S/dp/B073JHHNJ9

JamesGL
NETGEAR Employee Retired
May 04, 2018
Hi meoweth,

Let me check on this. I will get back to you for any updates.
- Retired_Member
  Jun 10, 2018
  Is there a fix to this? It's been over a month. If not, I will just return the product.
  - Blanca_O
    NETGEAR Employee Retired
    Jun 15, 2018
    Hi meoweth and atimo1,
    
    I have sent you a message. Please check your inbox.
    
    Regards,
    Blanca
    Community Team