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Forum Discussion

xps15z's avatar
xps15z
Aspirant
Feb 24, 2017

AC1200 getting half the internet speed

I have XFINITY, and my laptops that have built-in wifi are all getting 80-90MBPS. However my desktop which I am using the AC1200 USB Adapter is only getting half that speed in the 40-50 range. My upl...
Troubleshooting
JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Feb 27, 2017

Hi xps15z,

 

1. What is the OS of your desktop computer?

2. Connect the adapter on a different computer and check the speed. Lets just isolate if still the same speed using the adapter on a different computer.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Mar 02, 2017

Hi xps15z,

 

Observe the connection and report back.

 

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Mar 06, 2017

    Hi xps15z,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

    • xps15z's avatar
      xps15z
      Aspirant
      Mar 06, 2017

      Download speed has stayed good, but the upload speed is still hovering at 4MBPS only on this computer with your USB. All other devices are at a 12MBPS.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Mar 16, 2017

    Hi xps15z,

     

    Try installing it on a different computer and see if the same speed.