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Forum Discussion
Adapter A6210 not detected
Was not having any issues at all with my A6210 using Windows 10 until Thursday evening, 10/20, when I updated my software version to number 35. Now, the genie on installation will not detect the ada...
Same exact thing happened to me this morning. Got the message from Genie that the '35' update was available, and when I went through the installation steps, it failed to detect my A6210 WiFi Adapter. Uninstalled and reinstalled several times but no luck. Also uninstalled and tried to reinstall with the original CD, but it did not work either. This is a very frustrating problem since up until this morning, my adapter had been working for over a year (bought it in July 2015) and only broke because of the update. Hope that Netgear responds soon with a fix!
See my previous post. The fix is to install the Netgear file that says '..standaolone' . Then, go to the wifi settings and set the device up from there. Do not go back to the so-called 'genie'.
I go back to my original post ...
Why should I even have to think about a fix? There is a whole world out there that is not computer savvy and has no interest in the techie issues. All they want (I want) is hardware and software that works first time, everytime, straight out of the box. That's what we pay our money for and in any other consumer market Netgear would be in the small claims court.
We are 16% into the 21st century with AI a near reality, with MS hawking psuedo AI for W10, and Netgear which is a $1.3 billion global company can update its basic software properly. I guess the A6210 is a minute part of its revenue but that is absolutely no excuse.
I guess Mr Patrick Lo, Netgear's CEO doesn't look at this forum, perhaps he should.
That should be " can't update"
I agree 100%. All I can think is that Netgear is so big they dont care about this 'little problem'. I called the help line that requires a payment. I only wanted to voice my complaint to a real person. I didn't lay out any money. The person from Netgear said it had been escalated to a 'Level 3', whatever that means. It must be on a scale of 1 to 100 with 1 being the lowest.
No more netgear products for me (I have 4 in my house), any replacements won't be Netgear.