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Forum Discussion
Adapter A6210 not detected
Was not having any issues at all with my A6210 using Windows 10 until Thursday evening, 10/20, when I updated my software version to number 35. Now, the genie on installation will not detect the ada...
I've had the same issue. I finally called technical support (even though I've had my A6210 for over a year) and they had me reinstall (a couple of times) the updated software a couple of times, and, finally use the stand alone installation (which left me NO netgear icon on the desktop). In going to SETTINGS, NETWORK AND INTERNET, WFI, CHANGE ADAPTER OPTIONS, it showed that the adapter (802.11ac Wireless LAN card) was installed but NOT connected. While the tech was researching what to do next, I tried going to SETTINGS, NETWORK AND INTERNET, WFI, and choosing the WIFI 2 option, which led me to a list of wifi networks. I clicked on my wifi network, entered the wifi password, and the adapter connected and the power light came on. I still don't have a Network Genie icon on my desktop (probably because of the "standalone" driver) but I'm confident that the adapter is now doing what it is supposed to do. Hope this helps. BTW, I thanked the tech support representative for allowing me to teach HIM how to potentially fix the "not connected" issue !
I've been in communication with a Level 2 Support Engineer, who sent me a Trial Beta version of the software which he hoped might fix the problem, but unfortunately it didn't. However, I did find this procedure on another similar thread and it DOES work for Windows 10 Anniversary:
1. Run the file: A6210_v1.0.0.35 and as usual wait for the 'Plug in your adapter' message.
2. When you get the 'Adapter not detected', click Cancel
3. Leave the adapter plugged in, do not remove it and go to Device Manager.
4. Under Network adapters you will see: 802.11ac Wireless LAN Card
5. Double click on this and goto the Driver Tab.
6. Click on 'Update Driver'
7. Now choose 'Browse My computer for Driver Software'
8. Now click, 'Let me choose from a list of device drivers on my computer'
9. Choose Netgear A6210 Wifi usb 3.0 adapter and click Next. The driver will be installed
10. Close down device manager.
11. Go to your wifi / internet iceon in the bottom right of your screen. If you are wired, change this to wireless and then connect to your network.
12. The adapter should now be working
13. I then went to here: http://www.netgear.co.uk/home/discover/apps/genie.aspx?cid=wmt_netgear_organic and downloaded the genie software independently of the A6210 software and installed it.
14. It actually worked and now runs ok under Windows 10 with anniversary. Its a pain, I know, but until Netgear sort themsleves out it works, and to be honest the adapter itself is very good and when connected to my virgin Superhub 2 I'm getting 140mbs download. compared to 10 over my very old powerline adapters.