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Forum Discussion
Adapter A6210 not detected
Was not having any issues at all with my A6210 using Windows 10 until Thursday evening, 10/20, when I updated my software version to number 35. Now, the genie on installation will not detect the ada...
I've been in communication with a Level 2 Support Engineer, who sent me a Trial Beta version of the software which he hoped might fix the problem, but unfortunately it didn't. However, I did find this procedure on another similar thread and it DOES work for Windows 10 Anniversary:
1. Run the file: A6210_v1.0.0.35 and as usual wait for the 'Plug in your adapter' message.
2. When you get the 'Adapter not detected', click Cancel
3. Leave the adapter plugged in, do not remove it and go to Device Manager.
4. Under Network adapters you will see: 802.11ac Wireless LAN Card
5. Double click on this and goto the Driver Tab.
6. Click on 'Update Driver'
7. Now choose 'Browse My computer for Driver Software'
8. Now click, 'Let me choose from a list of device drivers on my computer'
9. Choose Netgear A6210 Wifi usb 3.0 adapter and click Next. The driver will be installed
10. Close down device manager.
11. Go to your wifi / internet iceon in the bottom right of your screen. If you are wired, change this to wireless and then connect to your network.
12. The adapter should now be working
13. I then went to here: http://www.netgear.co.uk/home/discover/apps/genie.aspx?cid=wmt_netgear_organic and downloaded the genie software independently of the A6210 software and installed it.
14. It actually worked and now runs ok under Windows 10 with anniversary. Its a pain, I know, but until Netgear sort themsleves out it works, and to be honest the adapter itself is very good and when connected to my virgin Superhub 2 I'm getting 140mbs download. compared to 10 over my very old powerline adapters.
OK, I did something entirely stupid. I admit it.
I used the instructions above and was able to get my A6210 working just fine. I was cruising along, and then noticed that the "genie" software was somehow loaded (I didn't want it to be). So I went into Control Panel and uninstalled it. This had the very unfortunate side effect of also uninstalling the driver, which disabled the A6210.
OK, so I thought I would just go through and re-install it the same way. No dice. Everything seems to work, but the LED never comes on the adaptor and Windows says the interface is disabled.
I've completely uninstalled, and deleted everything Netgear, and tried again and still cannot get it working. Any ideas?
Thanks.
Just an FYI for everybody, I fixed my own stupid mistake above.
Windows keeps a file repository of drivers, and no matter how many times I tried to force it to re-install, it was pulling files from the repository, not from a new install. Unfortunately, you can't just delete a file repository. So I searched and found a thing (from Microsoft) called RAPR that allows you to remove filestore repositories. I deleted the Netgear repository for the driver, then ran through the installation instructions listed earlier in this thread, and the adaptor is now working for me again.