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Forum Discussion
Adapter A6210 not detected
Was not having any issues at all with my A6210 using Windows 10 until Thursday evening, 10/20, when I updated my software version to number 35. Now, the genie on installation will not detect the ada...
I've been in communication with a Level 2 Support Engineer, who sent me a Trial Beta version of the software which he hoped might fix the problem, but unfortunately it didn't. However, I did find this procedure on another similar thread and it DOES work for Windows 10 Anniversary:
1. Run the file: A6210_v1.0.0.35 and as usual wait for the 'Plug in your adapter' message.
2. When you get the 'Adapter not detected', click Cancel
3. Leave the adapter plugged in, do not remove it and go to Device Manager.
4. Under Network adapters you will see: 802.11ac Wireless LAN Card
5. Double click on this and goto the Driver Tab.
6. Click on 'Update Driver'
7. Now choose 'Browse My computer for Driver Software'
8. Now click, 'Let me choose from a list of device drivers on my computer'
9. Choose Netgear A6210 Wifi usb 3.0 adapter and click Next. The driver will be installed
10. Close down device manager.
11. Go to your wifi / internet iceon in the bottom right of your screen. If you are wired, change this to wireless and then connect to your network.
12. The adapter should now be working
13. I then went to here: http://www.netgear.co.uk/home/discover/apps/genie.aspx?cid=wmt_netgear_organic and downloaded the genie software independently of the A6210 software and installed it.
14. It actually worked and now runs ok under Windows 10 with anniversary. Its a pain, I know, but until Netgear sort themsleves out it works, and to be honest the adapter itself is very good and when connected to my virgin Superhub 2 I'm getting 140mbs download. compared to 10 over my very old powerline adapters.
Like virtually everyone else here I ran afoul of the v1.0.0.35 driver package in Windows 10. As my A6210 had been working fine before this totally-munged update I really didn't want to shell out personal $$ for a new adapter. Digging through this forum provided resolution.
The recommended steps from jprife dated 2016-12-06 worked. I did not add the genie.
Someone mentioned removing the Netgear driver(s) in Windows. I concur. Get the utility DriverStoreExplorer (https://github.com/lostindark/DriverStoreExplorer/releases) and remove all Netgear adapter driver(s) before following jprife's instructions. Also, this article may be of general interest: http://www.cio.com/article/3001691/windows/how-to-reduce-unnecessary-drivers-in-windows-10.html
Netgear, it's clear to me you are not reading your own support forum, and especially clear you are ignoring the pleas of many, many people. Although I was able to regain functionality of my adapter after over two hours of research and reconfiguration (a tremendous expenditure of time for something that should have taken mere minutes) I will echo the sentiment expressed by many, and categorically state I won't be buying any more Netgear products. There are too many other companies out there that make good equipment, actually *do* provide continued support for their products, and do it well. Netgear has obviously decided to let their (former) customers twist in the wind.
And by the way... I am a former field service engineer, and have been servicing clients' networks for years. You have not only lost one customer, but every customer I have and will support. All those tens of thousands in sales your indifference has cost you... Think about that a minute.
Hi All,
Provide me your contact info if you have issues with Windows 10 not detecting the A6210 adapter.
Cannot get the Genie to pickup the adapter. I have tried all suggestions on the community feedback board. Please help!
Thank you for your help. I did like you and jprife.
My adapter works very well as I hoped before
