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Forum Discussion

Dan_W's avatar
Dan_W
Follower
Apr 03, 2016

Connection Assistance (WNCE2001) Please

Hello:

 

I cannot get to the Adapter's home screen to change the password and network name.

 

We recently had an issue connecting to the internet and the router customer support person had my wife change the network name and password.  While he did finally get the internet back up for the computer it knocked off all of the other devices.  I've tried resetting the Adapter and connected directly to a non-connected computer but when I try to type in www.mywifiext.com or 192.168.1.251, the screen just says that "This site can't be reached".

 

Any assistance would be greatly appreciated.

 

Thanks,

 

Dan

 

 

Troubleshooting

2 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Apr 11, 2016

    Hi Dan_W,

     

    Try to reset again the adapter. Once done resetting, check the if the computer is getting an IP address from the adapter. 

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Apr 25, 2016

    Hi Dan_W,

     

    We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.
     
    If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!