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Forum Discussion
My A7500 ADAPTER
I just purchased this adapter and when Im trying to install the driver the window that should open to process the insrall does not open. I installed on my laptop and had no problem. But in my desktop it just doesnt conplet the setup.
Ive tried most troubleshooting solutionsbut none have worked.what can I do that maybe I haven't tried? I even turned off my ant virus.
9 Replies
Do you have something changed in your windows settings on that one pc that disables 3rd party firmware?
What pc is it? (model)I dont know, Ive been looking around the past few days trying to figure something out. This is a custom pc I put together and it has windows 11
Please give ne any ideas of things i can try. Its funny because the orevious adapter I had still connects with no problem at all. In device manager I believe I see the device with the yellow exclamation point but when I tried updating the driver nothing happens.
have you tried installing the standalone driver?
Does the device manager say there's a driver installed at all?
Have you tried other ports?
Yes I tried other ports and I downloaded the driver apart from using the one that comes on the USB drive that comes with the adapter. The manager just gives you the typical options of updating or looking for the driver on the pc
You can't open it and see the errors/issues? You should be able to.
Any other devices you can try it on? When only 1 device is having an issue, it makes that devices suspect
Well i tried the adapter on my laptop and it works there. And the only other thing im using on my pc is a wireless mouse and keyboard. Ive looked at all the options that menu gives you when you open up the unknown device in the manager
You say you've opened them but we still don't know what you see.
Did you try uninstalling all the drivers and installing a standalone driver?
I wish I could upload a photo here to show you. You know when you right click you get the menu if you want to disable or unintall or update your driver? Well I tried theough there and it just says no driver found. When I click on the unknown device it just reads there in the box to hat there is no driver installed for this device and i tried through there and got the same results. Wherever ive installed the previous adapter ive installed this adapter and it doesnt work or install the driver. I just also went in and turned off the smart screen settings. And nothing worked
