Forum Discussion

Aspirant

Sep 30, 2015

N600 USB Wifi Adapter cannot see 5ghz networks

I've recently purchased an N600 USB Wifi adapter so that I can use my 5ghz network, since my laptop does not have a 5ghz capable card. However, I cannot see any 5ghz networks with the adapter. The ne...

Troubleshooting

JamesGL

NETGEAR Employee Retired

Oct 06, 2015

Hi Icosahedral,

Welcome to Community!

You have mentioned that two adapters are having the same problem unable to detect 5Ghz on your computer but works when connected to your brother's computer. Can you check the system information of your computer comparing to your brothers computer as this might be a limitation of your computer.

Regards,

JamesGL
Community Team

Icosahedral

Aspirant

Oct 09, 2015

Thank you!

The two computers are the exact same model. We also checked the settings we had for both devices under the device manager, and they were the same.

JamesGL
NETGEAR Employee Retired
Oct 13, 2015
Hi Icosahedral,

There might be some problem with your computer as its been isolated that the two adapters are working fine with the other computer with the same specs.

Regards,

JamesGL
Community Team
Icosahedral
Aspirant
Oct 17, 2015
I'm not sure what the problem could be. It's running fine. I've tried playing around with the settings to no avail. I've even tried calling Netgear customer support, and after being hung up on 3 or so times, they told me it was my ISPs fault and hung up on me again.
JamesGL
NETGEAR Employee Retired
Oct 22, 2015
It shouldn't be your ISP. The adapter works on the other computer and you were able to see the 5Ghz. Can you check the device manager and properties of the adapter if there options you need to change.

Regards,

JamesGL

Community Team