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luisgo98's avatar
luisgo98
Aspirant
Feb 18, 2017

Netgear A6200 Windows 10 - 5 GHZ problems

I have problems with my adapter finding the 5 GHZ signal from my AT&T router. Sometimes it does, sometimes it doesn't. I have tried going into Device Manager, Netgear A6200 Properties, Advanced........
Troubleshooting
JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Mar 10, 2017

Hi luisgo98,

 

1. How far is the adapter from the router?

2. What is the driver version of the adapter?

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Mar 14, 2017

    Hi luisgo98,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

  • luisgo98's avatar
    luisgo98
    Aspirant
    Mar 14, 2017

    Hi James, sorry for not responding earlier. The adapter is in my home office, the router is in the family room. I would say the distance is about 35-40ft.

    Sometimes it detects it; sometimes it doesn't.

    I'd also tried moving the adapter next to the router and it still can't detect it, so it might not be a distance problem.

    Right now it detects the 5ghz signal after a few days that it couldn't.

    I also tried to restart the router, computer, etc. and those things don't seem to fix the problem.

    • luisgo98's avatar
      luisgo98
      Aspirant
      Mar 18, 2017

      Hi James,

      I first uninstalled Netgear Genie from my computer (maybe I shouldn't have?)

      Then I downloaded the new driver using the link you provided and installed the one that said "standalone".

      Now I don't know how to activate or access my network using the A6200, since I no longer have the Genie to activate it.

      The A6200 just has a blinking blue light but no access to 5GHZ.

      What did I do wrong and how can I correct it?

      I am not very computer savvy so please provide detailed instructions.

      Thanks for all your help.

      • luisgo98's avatar
        luisgo98
        Aspirant
        Mar 18, 2017

        I also downloaded the Netgear Genie Version 2.4.38.

        Still no access to the 5GHZ band.

    • luisgo98's avatar
      luisgo98
      Aspirant
      Apr 10, 2017

      JamesGL, I can't stress enough how disappointed I am with this product and it's reliability to connect to 5 GHZ, which is the ONLY purpose why I bought it for.

      I am also very disappointed in Netgear's customer service and inability to resolve this matter. I've been waiting WEEKS for your answer and nothing.

       

      To everyone in here looking for a WIFi USB adapter to connect to 5 GHZ, please REFRAIN from buying any Netgear products.

       

      I have spent countless hours trying to make this piece of $$#% work and nothing.

      Don't make the same mistake many of us did....look somewhere else.

      And when you find a reliable product without any stupid hassles, please let me know.

      This is disgusting!