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luisgo98's avatar
luisgo98
Aspirant
Feb 18, 2017

Netgear A6200 Windows 10 - 5 GHZ problems

I have problems with my adapter finding the 5 GHZ signal from my AT&T router. Sometimes it does, sometimes it doesn't. I have tried going into Device Manager, Netgear A6200 Properties, Advanced........
Troubleshooting
JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Mar 10, 2017

Hi luisgo98,

 

1. How far is the adapter from the router?

2. What is the driver version of the adapter?

  • luisgo98's avatar
    luisgo98
    Aspirant
    Mar 18, 2017

    Hi James,

    I first uninstalled Netgear Genie from my computer (maybe I shouldn't have?)

    Then I downloaded the new driver using the link you provided and installed the one that said "standalone".

    Now I don't know how to activate or access my network using the A6200, since I no longer have the Genie to activate it.

    The A6200 just has a blinking blue light but no access to 5GHZ.

    What did I do wrong and how can I correct it?

    I am not very computer savvy so please provide detailed instructions.

    Thanks for all your help.

    • luisgo98's avatar
      luisgo98
      Aspirant
      Mar 18, 2017

      I also downloaded the Netgear Genie Version 2.4.38.

      Still no access to the 5GHZ band.

      • realdead_man's avatar
        realdead_man
        Apprentice
        Mar 18, 2017

        Tired of waiting for updates that don't work anyway.

         

        I think TEN (10) MONTHS was a reasonable time to wait for a fix, RIGHT?

         

         

        Never AGAIN will I BUY NETGEAR.

         

        I purchased an ASUS USB AC53 nano.

        (realtek chipset)

         

        WORKS PERFECTLY, all windows versions, all modes!

         

        $40USD

  • luisgo98's avatar
    luisgo98
    Aspirant
    Apr 10, 2017

    JamesGL, I can't stress enough how disappointed I am with this product and it's reliability to connect to 5 GHZ, which is the ONLY purpose why I bought it for.

    I am also very disappointed in Netgear's customer service and inability to resolve this matter. I've been waiting WEEKS for your answer and nothing.

     

    To everyone in here looking for a WIFi USB adapter to connect to 5 GHZ, please REFRAIN from buying any Netgear products.

     

    I have spent countless hours trying to make this piece of $$#% work and nothing.

    Don't make the same mistake many of us did....look somewhere else.

    And when you find a reliable product without any stupid hassles, please let me know.

    This is disgusting!