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BSpathe1290's avatar
BSpathe1290
Follower
Jun 26, 2016

Netgear adapter will not connect to the internet

My Netgear WNDA3100v2 can't connect to the internet. It can reconize internet connections and somewhat connect, but I only get a limited connection error. On my Chrome browser I get the "Computer is Offline" Error and no amount of refreshing or rebooting fixes it. The connection also seems to switch from 'connected' to 'limited' at uneven intervals but I can't use the internet despite regardless of it. I think it might be the adapter itself and not the computer because I can connect to the internet through my laptop's built-in wifi connection. I've done about everything from refreshing the ip to even reinstalling the software. When I troubleshoot I get the 'Windows can't communicate with the device or resource (Primary DNS server)' error. My comperter is a Dell Inspiron 15 with Intel Core i3 and my OS is Windows 8.1. Will I have to replace the adapter now or can I fix this some how?

Troubleshooting

2 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Jun 30, 2016

    Hi BSpathe1290,

     

    1. To isolate the problem, try installing it on a different computer.

    2. Try to disable the antivirus or firewall when installing.

    3. Use the driver in support site. http://www.netgear.com/support/

     

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Jul 12, 2016

    Hi BSpathe1290,

     

    We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

     

    If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!