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arunkarkki's avatar
arunkarkki
Aspirant
Feb 11, 2017

Netgear wifi adapter WNA1000mv2 not detecting D-Link DIR-816 wifi

I newly bought D-Link DIR-816 AC750 dual band adapter. The wifi 2.5ghz and 5ghz wifi signals are detected by mobile phones. 

 

But, i my windows 10 lenova laptop i am using netgear wifi adapter WNA1000mv2 is not detecting the D-link above mentioned wifi signals even 2.4ghz. 

 

Have anyone can help me to fix this ?

Troubleshooting

5 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Feb 17, 2017

    Hi arunkarkki,

     

    1. Does the adapter detects other wireless network?

    2. The adapter is only capable of detecting 2.4Ghz and not 5Ghz.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Feb 20, 2017

      Hi arunkarkki,

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

    • arunkarkki's avatar
      arunkarkki
      Aspirant
      Feb 20, 2017

      In addition to my reply finaly after seeing so many issues in windows forum i did the following things to resolve the issue. 

       

      issue logs and error while run the network troubleshooting : Association status: Fail 0x00038002 Association reason code: 0x00000002

       

      Method 1:

      Steps worked for me: Ref: Broken/slow wifi - PC Build 14316 on Windows 10 Technical Preview

      1. Press Windows Key + R Key.
      2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.
      3. Expand Network Adapter.
      4. Right click on the wireless driver and click on Uninstall.

      5. Restart your Computer and it will install default wireless drivers.

       

      Method 2: Ref: Windows 7 can't find my D-Link wireless network

      One magic fix: Connected by cable, went to the D-Link router homepage(which is router configuration page > wireless tab), changed the channel from "Auto" to "8". 

       

      I don't know the root cause of the issue. Whether with windows/netgear/D-Link router side. If possible you can give me some clarification on the issue root cause and the right solution.

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Feb 28, 2017

        Hi arunkarkki.

         

        Since the issue happens on both adapter, most likely the issue is with Windows.

  • arunkarkki's avatar
    arunkarkki
    Aspirant
    Feb 20, 2017
    Hi jamesGL,

    1, yes.
    2, yes, but 2.4ghz wifi ssid also not detected. And more over 5ghz ssid detected by another laptop in that laptop 2.4ghz ssid is not listed. So, am not sure is there any specific configuration needed for laptops to detect 2.4ghz band.
    At the same time in mobiles both 2.4ghz and 5ghz are listing for the same wireless config for this router.