NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Nirvania's avatar
Nirvania
Aspirant
Mar 16, 2019

Problems with package loss on A6210

Hi everyone

 

I am experiencing some issues with my A6210 wifi usb adapter.

 

The windows event logs are constantly giving me errors from the A6210 device saying the following:

 

"NETGEAR A6210 WiFi USB3.0 Adapter: The network card is configured so that the receiving space is smaller than the smallest packet size. Packages can be dropped."  

 

Everytime i get this error my internet connection is cut off and after 20-30 seconds the internet is back up and running again.

This happens randomly, sometimes it happens 10 times in only 1 hour and sometimes it can take several hours between the first error and the next one. 

 

Does anyone know a solution or what could be behind this?

Everything has worked just fine for years running this device, it is only just recently that i started getting these problems.

 

My software for this device is up to date running the latest version: 1.0.0.39

 

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired

    Hi Nirvania

     

    Welcome to NETGEAR Community! 

     

    What is the Operating System of the computer? You mentioned that it was working fine for years, was there any changes / updates done on your PC? 

     

    Have you tried to uninstall and reinstall the driver? 

     

    Please follow the steps from this link:  https://kb.netgear.com/23352/


    Regards, 
    Blanca 
    Community Team

    • Nirvania's avatar
      Nirvania
      Aspirant

      Hi

       

      No, there haven't been any changes to my computer, maybe a few windows updates but that's it pretty much. 

      I am running windows 8.1

       

      It seems like though my problem is limited to the 1.0.0.39 version. I tried uninstalling and reinstalling it but didn't work.

      Because when i downgraded from 1.0.0.39 back to 1.0.0.25 all my issues suddenly disappeared. 

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi Nirvania

       

      Thank you for the update. We would like to look into this issue. If you are willing to work with support on the issue, please let me know and I will PM you requesting for more information.

       

      Regards, 
      Blanca 
      Community Team