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Forum Discussion
jprife
Nov 20, 2016Star
Updated Software and Now NETGEAR A6210 Adapter is No Longer Detected
This morning, I saw the message on my NETGEAR A6210 Genie that a new software update (A6210_v1.0.0.35) was available. I downladed and tried to install the update, but now when I get to the "insert w...
jprife
Dec 06, 2016Star
I've been in touch with a Level 2 Support Engineer who sent me a link to a new Trial Beta version of the software with a potential fix. Unfortunately, it did not work. However, I found a solution on another similar thread that does work for Windows 10 Anniversary:
1. Run the file: A6210_v1.0.0.35 and as usual wait for the 'Plug in your adapter' message.
2. When you get the 'Adapter not detected', click Cancel
3. Leave the adapter plugged in, do not remove it and go to Device Manager.
4. Under Network adapters you will see: 802.11ac Wireless LAN Card
5. Double click on this and goto the Driver Tab.
6. Click on 'Update Driver'
7. Now choose 'Browse My computer for Driver Software'
8. Now click, 'Let me choose from a list of device drivers on my computer'
9. Choose Netgear A6210 Wifi usb 3.0 adapter and click Next. The driver will be installed
10. Close down device manager.
11. Go to your wifi / internet iceon in the bottom right of your screen. If you are wired, change this to wireless and then connect to your network.
12. The adapter should now be working
13. I then went to here: http://www.netgear.co.uk/home/discover/apps/genie.aspx?cid=wmt_netgear_organic and downloaded the genie software independently of the A6210 software and installed it.
14. It actually worked and now runs ok under Windows 10 with anniversary. Its a pain, I know, but until Netgear sort themsleves out it works, and to be honest the adapter itself is very good and when connected to my virgin Superhub 2 I'm getting 140mbs download. compared to 10 over my very old powerline adapters.