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Forum Discussion
Solved
Where is the Security Key for a WNA3100
I am trying to reconnect after having to remove everything from my PC and take it in for service. I have Win7 and a PC with a phone company modem. I am stumped, trying to figure out what to use ...
SORRY - WRONG !!
I finally figured this out, on my own.
As it turns out, the "security key" has absolutely nothing to do with the modem. The modem is 3 years old, and we are using it to get DSL service from telephone company/ISP.
To be fair, the phone company was no help, either. I contacted tech support twice and the first time I was told (1) Push the button on the modem (there is no button - only the on/off button); and/or (2) use the number on the modem (the only numbers on the modem are its model and serial number - did not work). I called tech support again and the rep did not know what I was talking about, no idea what a "security key" was or what the Netgear device was (this is a major national company - they have nobody using these booster devices????)
In desperation I finally used my main password I set up with the phone company when I established the account. GUESS WHAT - !! That works!! Of course had I been more careful with the Netgear account to write down the password somewhere I could find it, that would have avoided the entire problem.
Thank you to those of you who tried to assist, but nothing (including the manual) was of any help at all. I really appreciate your time and effort, and am grateful for your support.
Hi jane-s,
You need to check with the phone company to check the security key of the modem. You can only check it on the modem.
SORRY - WRONG !!
I finally figured this out, on my own.
As it turns out, the "security key" has absolutely nothing to do with the modem. The modem is 3 years old, and we are using it to get DSL service from telephone company/ISP.
To be fair, the phone company was no help, either. I contacted tech support twice and the first time I was told (1) Push the button on the modem (there is no button - only the on/off button); and/or (2) use the number on the modem (the only numbers on the modem are its model and serial number - did not work). I called tech support again and the rep did not know what I was talking about, no idea what a "security key" was or what the Netgear device was (this is a major national company - they have nobody using these booster devices????)
In desperation I finally used my main password I set up with the phone company when I established the account. GUESS WHAT - !! That works!! Of course had I been more careful with the Netgear account to write down the password somewhere I could find it, that would have avoided the entire problem.
Thank you to those of you who tried to assist, but nothing (including the manual) was of any help at all. I really appreciate your time and effort, and am grateful for your support.