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Frantelle's avatar
Frantelle
Aspirant
Sep 19, 2019

Wifi adapter A6100 help

Hi. I bought the a6100 wifi adapter about a year ago which I used, but since moved house and used Ethernet connection, but now need to use the Adapter again. Same PC, I plug in the adapter the genie pops up but won’t recognise the modem we use which is also nwtgear. I try to setup the “push n connect” but the led light isn’t coming on. Maybe the adapter is broken, but that doesn’t make much sense as my pc recognises it when plugged in...

8 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 19, 2019

    You put you're trying to connect to a netgear modem. If its a modem, there should be a router as well or at least it be a combo device. More info here will help. What netgear router are you conneting to? Firmware on it? 

    What driver are you using for the adapter? Have you updated it recently? 

    https://www.netgear.com/support/product/A6100.aspx

    have you tried uninstalling and then reinstalling? 

    You can also connect via the windows network manager utility. Have you tried this? Or went in through this to forget the old settings? 

    The link I gave you for the support site also has manual, installation guides, and troubleshooting. have you looked at that info? 

    • Frantelle's avatar
      Frantelle
      Aspirant
      Sep 19, 2019
      Thanks for your help mate, I uninstalled and then fresh installed with updated drivers. I can now connect to my internet through the genie. The problem is though my internet settings is saying no internet, secured. Do you know what could be stopping this? I attached a pic to show what I’m getting. Also sorry for the lack of terminology etc I’m kind of out of the loop on these kinds of things.