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Forum Discussion

VKennisovitch's avatar
VKennisovitch
Aspirant
Mar 12, 2016
Solved

Wifi adapter A6100 lag spikes / disconnecting

Hi,   I have bought a computer on a store online last month and I needed to buy a USB wireless adapter so I bought this A6100 WiFi USB Adapter. Since I've been able to connect to the internet, I've...
Troubleshooting
  • VKennisovitch's avatar
    VKennisovitch
    Mar 16, 2016

    I have decided to buy a cable and everything works fine now. The adapter was faulty since the beggining... I will send it back to the shop where I bought it and try to get a refund or at least a replacement..

     

    Thanks for your help !

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Mar 16, 2016

Hi VKennisovitch,

 

If the adapter works on the laptop without any lag spikes, then the problem must be with the computer. Try disabling any antivirus on the computer and reinstall the adapter.

VKennisovitch's avatar
VKennisovitch
Aspirant
Mar 16, 2016

Hi,

 

I have tried this too, no improvement at all. I really don't know what is happening with this computer...

 

EDIT : I don't know what happened yesterday but I just tried again on my laptop, the adapter give me the same issue "One or more network protocols are missing on this computer".. This should mean that it's not my computer but the adapter that malfunctions, right ?

 

  • VKennisovitch's avatar
    VKennisovitch
    Aspirant
    Mar 16, 2016

    I have decided to buy a cable and everything works fine now. The adapter was faulty since the beggining... I will send it back to the shop where I bought it and try to get a refund or at least a replacement..

     

    Thanks for your help !

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Mar 27, 2016

      Hi Vkennisovitch,

       

      You can try to ask for replacement for the adapter.