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Forum Discussion

cbrookhart's avatar
cbrookhart
Aspirant
Aug 15, 2015

Wireless Adapter WNA 1100 crashes computer

I just setup AT&T Uverse service and was given a Netgear WNA 1100 to use. The only thing the product has done is cause Windows to crash with an error: IRQL_Unexpected_Error. It started doing this whe...
Troubleshooting
cbrookhart's avatar
cbrookhart
Aspirant
Aug 16, 2015

Can anyone help me with this?

 

I have downloaded the Windows 8 software from netgear and installed it onto my Windows 8 desktop. The minute I enter the network key and click next, Windows instantly crashes. 

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Aug 19, 2015

    Hi cbrookhart,

     

    Try to install the driver of the adapter manually.

     

    1. Remove the software and driver installed on the your computer

    2. Install the USB driver version (Supports Win10).

    3. Once installed manually update driver software. Open Device Manager , select the WNA1100, right click , select Update Driver Software.

    4. Choose Browse my computer for driver software

    5. Choose Let me Pick from a list of device drivers on my computer

    6. Select the one with NETGEAR INc.

     

    Regards,

     

    JamesGL

    Community Team