NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
n4hmr
Dec 23, 2015Aspirant
WNDA4100 Install on Win7 Ultimate; Genie Won't Run and No Speed Increase
I just recently bought two WNDA4100's to replace a couple of WNA3100's on two Win7 Ultimate PCs. I was looking for higher download speeds. Issue #1. When I had the WNA3100's installed, Netgear ...
pesco
Dec 30, 2015Aspirant
Similar situation here. 3100 drivers and software removed prior to new installation. All goes well until asked to connect the 4100 then APPCRASH
Problem signature:
Problem Event Name: APPCRASH
Application Name: WNDA4100.EXE
Application Version: 1.2.0.10
Application Timestamp: 50ecd160
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.19045
Fault Module Timestamp: 56258f05
Exception Code: e06d7363
Exception Offset: 0000c42d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Feedback / advice would be welcomed
n4hmr
Jan 08, 2016Aspirant
Hey Pesco -
Sorry to hear you're having this problem, but at least now I know that SOMEBODY else has it, too!
Two very important details missing in your post is WHERE did you get the file you tried to install, and what version of the file were you using? Read on for more info!
I have been working with 2nd Level Tech Jenny (and others) on this problem. I've been in and out a lot so have had difficulty re-connecting with Jenny. On 01/04 (I think), Jenny said she went to the lab and downloaded a *Version 1.2 0.14* file and installed it. She reported that it worked just fine, ***AND*** that the Genie screen reported that the Genie version was *1.2.0.14*!
Me and the Techs I have worked with have REPEATEDLY (15-20 times) downloaded the v 1.2.0.14 file from the website, AND EVERY TIME IT BLOWS OUT FOR THE GENIE APP! *FURTHER*, it reports the Genie app version as being *1.2 0.10*, just like you reported, NOT THE v1.2.0.14 THAT JENNY SAID SHE SAW IN THE LAB!
I have been trying to get Jenny to grab the file she used and transfer that file to me using TeamViewer. I want HER file to test here - since she said it worked in the lab and gave the matching Genie version number (1.2.0.14)!
I am waiting on a call now from Jenny, and hopefully I'll get HER version of the file. We'll see.
Fred