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Forum Discussion
90 day customer service
i bought the product on 3rd May 2018 and it says my 90 day free perid has passed. Also the reason I need to speak to someone is my wifi from the extender keeps dropping. I have the latest firmware....
Hi Mrpaddyseymour,
Welcome to the community!
1. Please indicate the exact firmware version of the device.
2. Have you tried doing a factory reset?
3. Does the issue persist on all your devices?
4. Does the issue persist on both bands (2.4GHz and 5GHz)?
Regards,
Dexter
Community Team
- Hardware Version: EX6130
- Firmware Version: V1.0.0.24_1.0.14
Hi Dexter,
see above. i have tried the other things you mention. Also would you know why it says my 90 day period for free telephone support has expired? I only bought the extender in May 2018