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Forum Discussion
90 day customer service
i bought the product on 3rd May 2018 and it says my 90 day free perid has passed. Also the reason I need to speak to someone is my wifi from the extender keeps dropping. I have the latest firmware....
Hi Mrpaddyseymour,
Welcome to the community!
1. Please indicate the exact firmware version of the device.
2. Have you tried doing a factory reset?
3. Does the issue persist on all your devices?
4. Does the issue persist on both bands (2.4GHz and 5GHz)?
Regards,
Dexter
Community Team
Hi Mrpaddyseymour,
1. Please indicate the results of the reset if this is something you have tried.
2. Please indicate the answers to 3 and 4 on my previous post.
3. I have sent you a message regarding the support for your device.
Regards,
Dexter
Community Team
Hi Mrpaddyseymour,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team