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Forum Discussion
lmntr
Feb 21, 2019Aspirant
AC1200 - EX6200 Devices able to connect but provide no internet.
Hello, I have an AC1200 - EX6200 for about two years now and has suddenly not allowed internet acess to any Apple device or Playstation consoles. (Actually only a handful of websites work on Apple d...
Christian_R
Feb 27, 2019NETGEAR Employee Retired
Hello lmntr - Would you mind providing your network topology to help us understand your environment more.
~Christian
lmntr
Mar 05, 2019Aspirant
I provided the information you requested a few days ago but someone at Netgear is yet to approve it. In the meantime I will do another test and I might report my findings if I am allowed! ;)
- lmntrMar 05, 2019Aspirant
Okay, I have an update. I mentioned previously I have done a whole network reset trying to get it working. I went to each device and selected "for get" or delete the previously set connectionn and then factory reset the extender, restarted it and shut it down. Then I did the same with my ATT Gate; I factory reset and restarted it. I have internet now through the extender after going to the genie procedure. Looking back, I thought I had done a factory reset to my Gate but apparently I did not keep the reset button pressed long enough. This time I waited about 30 seconds and before I took my finger off the reset button, I was perplexed to see all the lights lit up as in normal operation! I remember the first time I did this waiting about 15 seconds and seeing the led lights still flashing; so maybe this was the difference. Note to ATT Gate owners, be sure to keep your finger on the reset button until you see lights back to normal. I will update maybe in about a week and then a Month later. For now, I am crossing my fingers this will stay working.
- Christian_RMar 07, 2019NETGEAR Employee Retired
Hello lmntr,
Thanks for the update! Your feedback may help others in the future who may experience the same issue.
~Christian