NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
AC1200 ex6200v2 Range extender cannot connect to Verizon Router
Hi I have an AC1200 EX6200v2 Wifi range extender. Up until now it had been working well with my Verizon FIoS G1100 Quantum Gateway. This morning it wouldn't find either of the 2.4GHz or 5 Ghz bands.
I've done the following:
1. Reboot the Range Extender and run through WPS configuration with the device next to the main router.
2. Reboot the Verizon Router to refresh the signals
3. Perform manual firmware upgrade (.82 FW)
4. Configure the range extender with the Genie (checking and re-checking all my passwords)
None of these have worked at all and I'm unable to find any documentation to help diagnose further. Has anyone else had a similar problem and/or been able to get support? Am I missing a trick?
Thanks!!!
Well if anyone else has this issue I pulled the ripcord and got a support plan. Everything I tried had 0 effect (and I was validated in all my approaches by the gear head rep I spent 3 hours with...). In addition, changing the channels that the router broadcast on didn't have the intended effect. The good news is that I'm up and running. We configured the Guest network on my Verizon Quantum Gateway 1100 and the router finally picked up the signal. Now, that doesn't solve the actual problem of why the extender won't recognize the router's proper signals but I guess I'll figure that one out at a later time. If anyone has any thoughts drop a line!
2 Replies
Well if anyone else has this issue I pulled the ripcord and got a support plan. Everything I tried had 0 effect (and I was validated in all my approaches by the gear head rep I spent 3 hours with...). In addition, changing the channels that the router broadcast on didn't have the intended effect. The good news is that I'm up and running. We configured the Guest network on my Verizon Quantum Gateway 1100 and the router finally picked up the signal. Now, that doesn't solve the actual problem of why the extender won't recognize the router's proper signals but I guess I'll figure that one out at a later time. If anyone has any thoughts drop a line!
I'm having the same problem with FIOS. Same exact time!!!!