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Forum Discussion
AC1200 Range Extender (EX6200v2) Won't Connect to Internet
I am now wondering why I bought this, with all I have read online about the internet connection problems with these extenders.
The first time I connected it to the Spectrum Router/Modem, I had to g...
I'm having the same problem. Could someone in tech support send a link to troubleshoot. Very frustrated.
Hi scottwery - It would help if you could tell us during what step of the setup process you're running into issues with along with the firmware version the extender is currently on. Please refer to page 15 of the user manual for setup installation.
http://www.downloads.netgear.com/files/GDC/EX6200v2/EX6200v2_UM_EN.pdf
~Christian
- I was on with Netgear support and Spectrum for 3 hours. All that was accomplished was the firmware is up to date (call Spectrum) and then they advised they can’t help alter their router settings so the extender will work. Now past Best Buy return date. Please Netgear provide some guidance here?!?
Simple. Don't ever buy another Netgear product.
Ever.
Their lack of customer service in situations like this is almost criminal.
Having same issue....but, it's not just NetGear. I just returned a Linksys 6350 because Linksys techs said their wifi extender would not work with Spectrum routers. I now have a Rock Space AC1200 WiFi router and it is doing the same thing. For what Spectrum is charging me for the second, non-promotional year...maybe I should go back to AT&T. HA! Hope we all can figure this out.