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Forum Discussion
AC1200 Range Extender (EX6200v2) Won't Connect to Internet
I am now wondering why I bought this, with all I have read online about the internet connection problems with these extenders.
The first time I connected it to the Spectrum Router/Modem, I had to g...
Having same issue....but, it's not just NetGear. I just returned a Linksys 6350 because Linksys techs said their wifi extender would not work with Spectrum routers. I now have a Rock Space AC1200 WiFi router and it is doing the same thing. For what Spectrum is charging me for the second, non-promotional year...maybe I should go back to AT&T. HA! Hope we all can figure this out.
I am having the exact same problem here. I called customer support because I am in my 90 day "free" support period. When the CS Agent couldn't get the extender to work...she said I had to wait 10 minutes to see if it would connect. And, that she would call back. However, if she got busy I could call back another time. You guessed it...she didn't call back. Back to Best Buy with this piece of crap. Funny, I specifically asked the sales person at Best Buy if this extender would work with a Spectrum Router after reading about some of these issues. His reply, "aboslutely". "Netgear is a big company" he said, "they make sure their products work with the large providers like Spectrum." What a waste of time. Shame on Netgear for selling a product that does not work as intended. Buy something esle!
I was also having this issue. Received the Netgear extender today, plugged it in and had no issues connecting it to the router and got my laptop and smartphone to connect to the "extended" 2G and 5G networks, but no internet connection to be found.
I called support, spent 30 minutes on the phone and was told my issue needed to be escallated to an "expert." To be escallated, it's a $49 one-time fee, or I could sign up for an extended service plan at $199 or a three-year at $299. All for my non-working $40 product. I wanted it to work and because I'm a sucker, I did the one-time support and was told I wouldn't be charged until it's all working.
Two hours of calls and screen-sharing from an "expert," I was told that the issue is with my Spectrum router, not with anything on Netgear's end. I was told the best solution from there is to buy a Netgear router from them while on the phone - for $350. Oh, I'd get a year's service plan too. What a joke! I told them I'd rather just return the extender and get Spectrum out here to run another outlet in the room I need coverage in for $49 and never have to even worry about extending WI-FI. As soon as Spectrum allows technicians back into customers' homes from the coronavirus issue, I'll have someone out here to do just that and never mess with Netgear products again.