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Forum Discussion

luvlee24's avatar
luvlee24
Follower
Aug 28, 2022

ac1200

cannot install new extender via setup protocol

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    Aug 29, 2022

    1. what extender do you have? AC1200 is a speed

    2. what router are you connecting it to? 

    3. what method of setup are you using? WPS (push button), using the app, or using the installation assistant? 
    4. What error or issue are you running into with setup? Details are key since we aren't there to see whats going on. 

    If its new, you can contact support for help as well. 

    To get a hold of support. Click on "MyNetgear" at the top.
    Register an account (or login) and then the device.
    From there you can start the support process. Keep in mind that its only free for the first 90 days.