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Forum Discussion

thompsoj1133's avatar
thompsoj1133
Tutor
Jun 16, 2020

AC1900

I have setup my extender to reflect the wifi, but I cannot connect the wireless band.  It indicates No internet connections is reflected on the extended wi-fi.    
Troubleshooting
plemans's avatar
plemans
Guru - Experienced User
Jun 16, 2020

Did you set it up via wps or via the installation wizard? 

I'd try re-running setup via the wizard.

What router are you connecting to?
Firmware on the extender? 

thompsoj1133's avatar
thompsoj1133
Tutor
Jun 16, 2020

Connecting to a Charter communication router. Please see attach document.  Wifi connector is up and running, but with no internet connection

 

 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 16, 2020
    thompsoj1133 wrote:

    Connecting to a Charter communication router. Please see attach document.  Wifi connector is up and running, but with no internet connection

     

     

    which router? not all isp supplied device play nice or have specific setting they need. 

    • thompsoj1133's avatar
      thompsoj1133
      Tutor
      Jun 16, 2020

      Thanks for your assistance.  I was able to locate the following information.  I have also attach the spec document

       

      DOCSIS 3.1 Modem / Voice Equipment

       

      Spectrum E31U2V1

       

      Interfaces & Standards
      • Cable: F-Connector, female
      • Models: E31N2V1, E31T2V1, E31U2V1
      • LAN: One 10/100/1000 Mbps RJ-45 port
      • Models: EN2251, ET2251, EU2251
      • LAN: One 10/100/2.5 Gbps RJ-45 port
      • Telephony: 2 RJ-11 ports
      • PacketCable 1.5 (NCS) or 2.0 (IMS/SIP) ccompatible
      • DOCSIS 3.1 certified