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PeterBarber's avatar
PeterBarber
Aspirant
Aug 30, 2020

After a power outage, i can't reconnect Nighthawk x6s to router

After a brief power outage, I'm unable to reconnect to my router. I have tried both the WPS buttons and using the Nighthawk app. When I try to select nighthawk in my connections, it either says can't authenticate or can't find IP address. I have done a factory reset. It was working great before the power outage.

5 Replies

  • PeterBarber's avatar
    PeterBarber
    Aspirant
    Aug 30, 2020
    I have managed to sort out the problem simply by using the app on my laptop rather than my phone.
  • plemans's avatar
    plemans
    Guru - Experienced User
    Aug 30, 2020

    have you tried hardwiring into it and using the installation assistant? 

    If you do, shut off the wifi on the device you hardwire in so it doesn't default back to wireless. 

    Also, try the factory reset again. Push and hold reset for 7-15 seconds while powered on. 

     

    If it doesn't work, where does it fail? 

    What are the leds on it doing? 

    • PeterBarber's avatar
      PeterBarber
      Aspirant
      Aug 30, 2020
      Thank you for getting back to me, but I solved the issue by using the netgear app on my laptop instead of my phone.
    • CBmike's avatar
      CBmike
      Aspirant
      Aug 30, 2020

      Netgear Base Station mac Number B03956F6FF23 . I can not get my base station to be recognized on my computor anymore..

      I am trying to do a reinstall but Netgear is telling me that I have an incorrect model number.

      This is an older system when it ewas Arlo/Netgear and it always worked fine. My wife has her arlo system and it is wroking great.

      I am not very computor savey which does not help.

      Any and all info will be apprecated..

      • plemans's avatar
        plemans
        Guru - Experienced User
        Aug 31, 2020
        CBmike wrote:

        Netgear Base Station mac Number B03956F6FF23 . I can not get my base station to be recognized on my computor anymore..

        I am trying to do a reinstall but Netgear is telling me that I have an incorrect model number.

        This is an older system when it ewas Arlo/Netgear and it always worked fine. My wife has her arlo system and it is wroking great.

        I am not very computor savey which does not help.

        Any and all info will be apprecated..

        What I'd recommend is starting your own thread. 

        Include proper model numbers for your devices, what you've tried, what errors your getting, and maybe then we can help fix it for you.