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alaric's avatar
alaric
Aspirant
Oct 18, 2015

Android connection to new PC running Windows 10

My Netgear WN3000RP-V2 has worked well for a year, taking a signal from a WNR2000-V3 router and relaying to an Android tablet. Last week I installed a new PC running Windows 10. The tablet works fr...
Troubleshooting
nhann's avatar
nhann
NETGEAR Employee Retired
Oct 19, 2015

Hi alaric,

 

It seems like your router was factory reset since your android was connected to the router. Therefore, your extender may be using old credentials (if you have changed your password for the router login)

Please follow the factory reset for the WN3000RPv2 on page 25 of 36:

http://www.downloads.netgear.com/files/GDC/WN3000RPV2/WN3000RPv2_UM_2April2014.pdf

 

Once that is complete, connect to your WN3000RPv2's WiFi
then open a web browser and go to mywifiext.net
name = admin

password = password
then follow the steps to install your WN3000RPv2 (page 10 of 36)

 

Please check if both your WN3000RPv2 and your WNR2000 are running the most recent firmware

http://support.netgear.com/product/WN3000RPv2
http://support.netgear.com/product/WNR2000v3

 

Also, you may want to 'forget/remove the network' on your Android tablet then reconnect to your WN3000RPv2's WiFi.

  • alaric's avatar
    alaric
    Aspirant
    Oct 21, 2015

    Thanks for the reply, but the problem is not solved.

    Factory reset proceedure seems OK, and Android tablet connected to extender. Network Genie page appears without prompting.

    Password entered as password, but nothing further happens, it just sticks and I can't connect to anything else.

    On my PC I can't connect to either support page you quote, just get page unavailable message.

    What can I do?

    • nhann's avatar
      nhann
      NETGEAR Employee Retired
      Oct 22, 2015

      Hi alaric,

       

      Can you please clarify what network your PC is connect to when you visit the support pages?

      Your Android tablet is now able to connect to the extender, is it also connected to the internet?

       

      Connect to your router network, then go to routerlogin.net and click on the "Router Upgrade" located under "Maintenance" click "Check" to see if there are any updates.

      Connect to your range extender, then go to mywifiext.net and click on "Firmware Upgrade" located under "Maintenance" click "Check" to see if there are any updates.

       

      If you're having issues checking the firmware on either device. Use a device that is connected to the internet such as the one you are using to post on the forums, then visit

      http://support.netgear.com/product/WN3000RPv2
      http://support.netgear.com/product/WNR2000v3

      Download the available firmwares then upload them to the "Firmware Upgrade" and "Router Upgrade" pages mentioned above

       

      If you are still experiencing issues, please contact support:

      http://support.netgear.com/general/contact/default.aspx

      • alaric's avatar
        alaric
        Aspirant
        Oct 26, 2015
        Hello nhann,
        Things are going from bad to worse.
        The ONLY working connection to the internet I have is my PC via a D-Link router, Talktalk-86FF9E.
        When trying to connect my Android tablet to my Netgear router Netgear82 or my Netgear extender Netgear82-EXT they both display "Authentication problem"
        Each time I try to follow your instructions I manage to make things worse, can we please restart from the beginning please.
        Regards
        Alaric