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lasttombstone's avatar
Jun 02, 2020

Another security key plea

Please be patient with an old guy who doesn't know much.  Bottom line is I can't connect to the extender network.  I keep getting the 'security key" thing.  None of the numbers on the back of the unit work.  I have tried the reset followed by the supposed number on the back but still no luck.  I'm lost.  Considering just getting another one and starting from scratch.  Any assistance will be greatly appreciated.  Thank you.

11 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Have you tried hardwiring into the extender for setup? If you hardwire in a laptop/desktop to it, make sure to disable the wireless on the device you connect with so the device doesn't default back to the wireless