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Stupidchick99's avatar
Stupidchick99
Follower
Oct 07, 2024

AX1800 WiFi Mesh Extender (EAX14 being hacked?

I've only started having difficulty with this priduct 3 months ago. When I first got it, it worked perfectly fine. I think it's being hacked into because my password for the login has been changed 2 times and I was unable to get it until I managed to change it again. The nighthawk app is saying it doesn't recognize my phone so I can't get in. Is this a matter of which phone I first set it up on? Also, the setting to autmoatically upgrade firmware had been set on no. I had it on yes. I think it's being hacked and if so, what can be done to effectively secure it? Btw. I'm not savvy in this area.
Security
Troubleshooting

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    Oct 08, 2024

    If you're concerned, factory reset the extender and set it up using the installation assistant.

    To factory reset, push and hold the reset button for 7-15 seconds while powered on. 

    Here's a video of how to use the assistant. 

    https://www.youtube.com/watch?v=yJVklshxBMk