NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jjsh's avatar
jjsh
Aspirant
May 25, 2020

buffering issues on nighthawk ac1900

nighthawk1900 set up on 1st floor of house.  Basement TV seems to buffer alot. Is it my nighthawk or my cable connection.

 

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    1. AC1900 is a speed. not a model. Which model do you have?  Firmware on it?

    2. Is your tv 4K or 1080P?

    3. Are you streaming off the tv's built in streaming service, using a firestick, using roku, what exactly are you streaming off? 

    4. are you streaming off the 2.4ghz or 5ghz? 2.4ghz is much slower and more sensitive to interference. 

    5. how big is the home? Size matters

    6. What is the interior walls and floor made of? certain materials block wifi signals. These include foil lined insulation, hvac, adobe, brick, concrete, metal sheeting, etc. 

    • jjsh's avatar
      jjsh
      Aspirant

      1-model is R7000, not sure how to check for firmware

      2-1080p

      3-Roku

      4-2.4ghz, but wifi is capable of both

      5-3700 sq ft

      6-sheetrock walls with wood studs.  Hvac has aluminum tubes and tape

       

      Hope this helps

       

      Thanks 

       

      jjsh

      • plemans's avatar
        plemans
        Guru - Experienced User

        jjsh wrote:

        1-model is R7000, not sure how to check for firmware----Key detail with the r7000 as its not known for the best firmware. you can look on the router status page. 

        2-1080p

        3-Roku----which one? 

        4-2.4ghz, but wifi is capable of both----should always be on the 5ghz for streaming if possible. it has much higher throughput for streaming. 

        5-3700 sq ft----thats a big house for a single router setup. I have a 3200 sqft home and run an orbi plus 2x satellites in mine. 

        6-sheetrock walls with wood studs.  Hvac has aluminum tubes and tape-----moving devices around might help if there's hvac in the walls blocking signals possibly. 

         

        Hope this helps

         

        Thanks 

         

        jjsh