Can connect to extender, but not to router

Question

Hey,&nbsp;&nbsp;Been having some strange wifi issues lately. Noticing a lot since I'm working from home more often. Right now, I am able to connect to the internet through the wifi extender and it works perfectly fine, but I cannot connect to the internet through the actual router. Anyone ever had that or have ideas on how to fix it?&nbsp;&nbsp;Thanks.&nbsp;

plemans · Answer

So your netgear extender is working great?But you're unknown router isn't working?&nbsp;What router is it?&nbsp;&nbsp;

Punkjazz021 · Answer

That's correct. I should've included the router to begin with, sorry. Router is an Arris Surfboard SBG7600AC2. I use a 13" Macbook Pro.

plemans · Answer

You've said the extender works fine.&nbsp;I hate to be dense but you're on a netgear forum asking why your arris router isn't working properly. Why aren't you asking Arris or their forum when they're the expert on their device?&nbsp;&nbsp;

Punkjazz021 · Answer

If you have advice, it's quicker to go there first instead of us going back and forth on my explanation of where I've been prior. But since you insist:&nbsp;I have asked Arris, they told me it was Comcast's issue and it took me 8 months to convince them to replace the router, the issue persists, and the Netgear product is working. Considering that the Netgear product is working, and that I'm not the only person that uses the Netgear product, I was hoping to get some advice from people who may have had similar experiences or have more knowledge than I do with a product that still allows access.&nbsp;&nbsp;If you have advice, I'd appreciate it.&nbsp;&nbsp;&nbsp;

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Can connect to extender, but not to router

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