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Forum Discussion
DrunkenSoldier
Sep 30, 2015Follower
Cannot connect to network wn3000rp
So i have windows 10 and have no idea if that does something to the wifi extender. I go to wifi manager and try to connect to (name)_EXT. I stare at the wifi extender and the LED for connecting from ...
nhann
Oct 16, 2015NETGEAR Employee Retired
The router and extender functionality are not dependent on what operating system you have.
Which router is connected to your router?
Is the router updated to latest firmware?
Please try resetting the WN3000rp to factory default.
Press and hold the Factory Settings button on the side panel for 7 seconds.
The Extender resets, and returns to its factory settings.
http://www.downloads.netgear.com/files/GDC/WN3000R
Also place the WN3000rp in the same room as your router and test the connection.
Another option is to change the WiFi channel on your router, see
hopplaschorsch
Oct 19, 2015Aspirant
Dear nhann
Thank you very much for your reply and suggestions. These are the data ;
Extender: wn3000rp
Firmware: V1.0.2.64_1.1.86
Router/Access Point: Swisscom “Centro Grand”, obviously an OEM version of some Pirelli BBS router.
It seems your suggestions did help a little, at least for this day. My computer was able to connect to the extender’s network after its factory reset. However, the connection speed is not as good as it should be and it’s not stable at all. Connection speed varies from 10 Mbit/sec (my nominal speed provided) to app. 2 Mbit/sec.
I also did set the channel manually to 11 which was least occupied (out from 1, 6, 11). I think this did not help any further.
Let’s see what the next days might bring in terms of extended connection.
By the way: Why is there a list of Win10 supported devices, if the operating system do not depend on the operating system? Just curious.....
- nhannOct 19, 2015NETGEAR Employee Retired
Yes you're right. It could be that whoever was responsible for the page may be concerned with customers asking why routers/extenders aren't included (if they weren't listed at all).
I don't know the reasoning, but they do not depend on OS.Thank your for your clarification.
How is the extender connection, if the extender and computer are placed in the same room as the router?
- hopplaschorschOct 20, 2015Aspirant
Dear nhann
Thanks for answering. Connection speed is about the same regardless of the extender’s position (in the same room as the router and the computer or in an other). At least, the connection can be built up at all, that’s much more than no connection.
Interestingly, the connection speed sometimes is bad regardless of the device my computer is connected to (extender or main router). However, other wireless devices such as a smartphone do not experience any problems at all. Because the extender’s function is, as you say, independent from the computer’s OS, the computer’s wireless network adapter might either by “crappy” or not well compatible with Win10. At this point I think, the extender issue is resolved by with the factory reset. Thank again for your support.
- nhannOct 20, 2015NETGEAR Employee Retired
You're welcome!
Let us know if you need any other help.