NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

roseandtoby's avatar
roseandtoby
Follower
Apr 18, 2020

cannot re-connect my Nighthawk X6 since getting a new modem today

Hi,

Today I installed a new modum at home. So the WiFi has new name and password. 
When I try to re-connect the Nighthawk X6 to the new network using the Nighthawk App, I keep being told to go back to WiFi settings and select "NETGEAR-Ext".

 

The problem is that NETGEAR_Ext is not coming up in the list of WiFi networks.

I have tried: 

1. Turning off the new modum and waiting 2 mins and then trying to reconnect

2.Turnning the iphone off completely

3. Shutting down all 3 of my MACs my ipad and my ihpone. 

 

It is driving me insance- have spend the past 2 hours trying to do a re-set but I jsut get the same message on the Nighthawk App- See attached pictures.

 

Thanks for any advice to sort this out.

Cheers

Rose and Toby

 

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    Apr 18, 2020

    which model extender is it? (look at the label)

    Firmware on the extender? 

    If its a mesh extender, are you setting it up in mesh mode/single ssid? if so, it uses the same ssid as the router does so there isn't a ****_ext to connect to.