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dford1294's avatar
dford1294
Guide
Oct 02, 2020

Can't access mywifiext

Hi guys, I'm suddenly unable to connect to mywifiext. When I go to the url while connected to my extender, whether with wifi or ethernet, it says that I am not connected to my extender's network. When I try the default IP and the IP assigned by my routher, the page times out. When I reset the extender I WAS able to access the site, but as soon as I get to the "check this box once you have connected to your extender's wifi" page and click the continue button, it just times out again and I can no longer access the website. I have tried three different browsers and I get the same result. I have also tried assigning a static IP and subnet mask. I am completely out of ideas at this point so any input would be extremely welcome. Thanks!

9 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Oct 02, 2020

    Is this a new install? 

    did you install using wps or the installation assistant? 

    what firmware is on the extender? 

    What happens if you hardwire into versus using wifi. 

     

    • dford1294's avatar
      dford1294
      Guide
      Oct 02, 2020
      Not a new install, I was having trouble with it on several of my devices and when I found that I couldn’t access mywifiext I did the reset. I’ve only used the installation assistant. Hardwiring doesn’t make a difference, I still can’t access it unless I do a reset, and even then I can only get to the connection page before it times out. I’m not sure of the firmware and I’m not able to check at the moment but I’m pretty sure I updated it not more than 6 months ago.