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Forum Discussion

Sander92's avatar
Sander92
Tutor
Jun 28, 2015

Can't Connect to my N300 Range Extender

Hi guys, I purchased an N300 EX2700 WiFi Range Extender yesterday, plugged it all in, did the set up and everything was fine, everything connected. I went out today then came back and noticed I wa...
Troubleshooting
Babylon5's avatar
Babylon5
NETGEAR Employee Retired
Jul 06, 2015
Sander92 wrote:
Connection Status to Existing Network
Operating Mode Extender
Name (SSID) BTHub5-MFQJ
Connection Status Connected
Link Rate 130Mbps


I can't say that that's the best you could achieve, but it looks like a perfectly good connection to me.

If the extender does fail to connect for any reason, and your computer connects to the base router, then that's the situation where you would see that 'Oops' message. In the situation above the computer was connected to the extender and so you were able to access its admin pages.
Sartis's avatar
Sartis
Aspirant
Oct 27, 2015

I have a similar problem.

 

I've set the extender up according to instructions and all lights are green.

 

With the extender in the same room as the router, I can't link to the extender by wifi.

 

The extender name pops up on my list of wifi options but won't link with iphone or ipads. It just keeps trying to link continuously but never gets there.

 

Is the extender faulty?

 

Alan

  • nhann's avatar
    nhann
    NETGEAR Employee Retired
    Oct 27, 2015

    Hi Sartis,

     

    Are you also using the EX2700 Range Extender?

    Which router are you using with it?

    Is the extender plugged into the wall and connected to the router via an ethernet cord? or is the extender just plugged into the wall with no ethernet cord connection?

     

    Have you completed the setup procedure via WPS or web browser?

    See page 5 of 20:

    http://www.downloads.netgear.com/files/GDC/EX2700/EX2700_QSG_booklet_30July2015.pdf

     

    Try resetting your Range Extender back to factory defaults and complete the steps mentioned above.

    This process erases any settings that you configured in the extender.

    1. Insert a paper clip into theFactory Resethole and hold it until the Power LED blinksamber.
    2. Release the button.
    3. All the LEDs turn off for about 3 seconds.
    4. The Power LED lights solid amber for about 30 seconds.
    5. The Power LED lights solid green.
    6. The extender returns to its factory settings