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Caesar1948's avatar
Caesar1948
Aspirant
Oct 04, 2018
Solved

Can't log into extender after firmware upgrade

I use my extender with a MacBook Pro that runs MACOS Mojave.    I got the email about a firmware update, so I went to work. The installation seemed to go well, and the extender is working just fi...
Firmware
Security
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Oct 16, 2018

    Hi Caesar1948,

     

    Welcome to the community!

     

    It is recommended to do a factory reset after a firmware update. Please keep us posted if you have done a reset and if the issue will persist.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 16, 2018

Hi Caesar1948,

 

Welcome to the community!

 

It is recommended to do a factory reset after a firmware update. Please keep us posted if you have done a reset and if the issue will persist.

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 22, 2018

    Hi Caesar1948,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

    • Caesar1948's avatar
      Caesar1948
      Aspirant
      Oct 22, 2018

      I beg forgiveness for the slow response. I can't say whether it's working now. I'm connected to the Internet via the range extender (Home-****2.4_2GEXT). That's good. I've run the firmware update, done the factory reset with the little button in back, and restarted the extender. (That was advice I got after running network diagnostice.) So now I'm connected, but I'm still having trouble getting into the extender's dashboard. I couldn't remember the IP address, so I looked in System Preferences >> Network. In Safari, I entered the IP address I found there, but all I get then is a Google search page, not the dashboard.

      • Caesar1948's avatar
        Caesar1948
        Aspirant
        Oct 22, 2018

        The bottom line on this line of inquiry: Should I change the default UID and password on my extender from "admin" and "password" to something more secure? If the answer to that question is No, we're done. If the answer is Yes, the next question is how do I do it?

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 22, 2018

      Hi Caesar1948,

       

      Thanks for the response. You can confirm the IP address assigned to the extender by accessing the UI of your router and check under the attached devices. Then follow StephenB's advice.

       

      Regards,

       

      Dexter

      Community Team

      • Caesar1948's avatar
        Caesar1948
        Aspirant
        Oct 22, 2018

        Looks like we have a winner! I've changed my password, so I'm sure I'll sleep better tonight. Thanks, Dexter!