Hi, I can't seem to find the 5G network on my computer but I can see it on my other computer and Iphone, I was able to see my extender's 5G network on my computer before but now I cant find the 5G network. Everything looks fine in browser Netgear Genie. I have performed a reset of the Netgear and the router. Can you help me please. Regards.

RomOrlando wrote: See attached file The screenshot just shows that no 5G clients were connected when it was taken. It also shows that the extender thinks the 5G client-facing radio is turned on.

The 5g was working 3 days ago on my computer but for 3 days, my connection is very bad ( 10mbps) so what can I do to make my computer detect the 5g?

RomOrlando wrote: my connection is very bad ( 10mbps) so what can I do to make my computer detect the 5g? Is this using the extender network? Is this at 2.4 Ghz How far away is the computer from the extender?

Hardware Version: EX6110 Firmware Version: V1.0.0.44 The extender is at 4 meters

NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

RomOrlando

Aspirant

Sep 12, 2018

can't seem to find the 5G network

Troubleshooting

18 Replies

RomOrlando
Aspirant
Sep 13, 2018
See attached file
- StephenB
  Guru - Experienced User
  Sep 13, 2018
  RomOrlando wrote:
  
  See attached file
  
  The screenshot just shows that no 5G clients were connected when it was taken. It also shows that the extender thinks the 5G client-facing radio is turned on.
  - RomOrlando
    Aspirant
    Sep 13, 2018
    The 5g was working 3 days ago on my computer but for 3 days, my connection is very bad ( 10mbps) so what can I do to make my computer detect the 5g?