Forum Discussion

Follower

Sep 16, 2015

Connecting my WN2500RP extender

My WN2500RP extender sees my network on the "mywifiext.net". However, when I put in my passphrase I get this: "The Extender was not able to connect to your existing network. If you entered the ...

Troubleshooting

stevenmurdoch99

Aspirant

Nov 21, 2015

I've tried resetting the Extender and the Router several times with no luck.

I have the WN2500RP

I have lots of other devices that connect to the Router ok which makes me think there is some issue with the Extender or its settings.

nhann

NETGEAR Employee Retired

Nov 23, 2015

Hi stevenmurdoch99,

Thank you for clarifying.

Please contact support for further troubleshooting to determine if a RMA is necessary:

http://support.netgear.com/general/contact/default.aspx