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judyw's avatar
judyw
Aspirant
Mar 12, 2019

Connecting to my N300 extender

I have changed router and am attempting to reconnect my extender without success. I have a desktop computer that the router is connected to with an ethernet cable. I want to connect the extender to my surface pro.

As part of the attempts to connect I reset the extender to factory standard and it now sees my router however I can't connect the surface pro to it.  It can see the router but can't connect

I have connected the router to the extender with an ethernet cable. I can't connect the Surface Pro  to the extender as it does not have an internet port

It asks for the network security key I have tried the 20 letter router WLAN, the SSID code, the router passord and the Extender PIN. Connection fauils in every case. I have tried logging into www.mywifiext.net, no connection, I have entered the IP address, it times out. I have cleared by brower history. What to I do next?

Installation

2 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Mar 15, 2019

    Hello judyw,

     

    Factory reset the extender again by pressing on the small black button using a pin for 15+ seconds and join the NETGEAR_EXT wifi network.  After you connect to it, browse to www.mywifiext.net and follow the setup instructions.

     

    ~Christian 

    • judyw's avatar
      judyw
      Aspirant
      Mar 15, 2019

      Thanks for taking the time to reply Christian